Facilitate your support services with a well-structured database
A wiki gives you quick access to product knowledge and solutions to problems. Your wiki has everything saved and offers up-to-date and structured information.
Organising a user helpdesk
Especially call centres and service centres benefit from a comprehensive and central platform. Support and helpdesks collectively develop the contents which they need the most themselves.
Solution focused documentation
No long circulars, no endless clicking through directory trees - your members of staff cannot miss any information. Special search masks in the wiki help you to find what you need.
You record the best solution strategies and let all members of staff benefit.